Lincoln, NE US
Are you looking to grow your skills and career in a supportive and well-established company? We offer 3 levels of Service Technician roles, with extensive cross-training opportunities, tuition, and certifications paid for. Salary: $30-$37/hour with excellent benefits and PTO. Travel: Up to 6% annually, with a valid state driver’s license required. Many of our employees have been with us for a long time, and we heavily promote from within.
Responsibilities:
• Inspect and maintain technology solutions, including Access Control, Audio/Visual, Fire Alarm, Healthcare Communications, Sound Systems, and Video Surveillance
• Provide front-line support across various settings, including stadiums, hospitals, schools, and banks
Levels of Service Technicians:
Tier I:
• Troubleshoot and resolve issues
• Inspect devices and provide quality reports
• Recommend preventative maintenance
• Communicate effectively with internal and external customers
• Handle escalated customer cases and de-escalate situations
• Provide on-site client training as required
Tier II:
• Handle escalated support calls from Tier I
• Provide remote troubleshooting support
• Document troubleshooting steps and escalate to Tier III as needed
• Train technical staff to maintain high support standards
• Ensure customer satisfaction and maintain service supplies
Tier III:
• Handle complex troubleshooting and research
• Provide excellent phone and email support
• Act as a point of escalation for difficult cases
• Work independently and as part of a team
• Set up and use remote software like TeamViewer
• Deploy on-site solutions when necessary
Requirements:
• Experience in a technical field (minimum 2 years)
• Associates Degree in Electronics preferred
• Valid State Driver’s License
• Ability to climb and work from ladders and scaffolding
• Willingness to travel and work weekends/overtime as needed
• Strong communication and problem-solving skills
Benefits:
• Health, dental, and vision insurance
• Flexible spending account
• Paid time off and holidays (8)
• 401K/profit sharing
• Short-term disability
• Training and professional development
• Dynamic company culture
• Company apparel stores
• Generous per diem and company-paid hotel rooms during travel
• Cell phone stipend
• Company vehicle
Join us and be part of a team that values growth, teamwork, and excellence in service.
After moving to the U.S. from England and beginning her career in the IT industry, Kinga saw a problem that needed to be fixed.
There was a disconnect between job seekers and employers, leading to a frustrating recruiting process and, worse, poor hires.
So in 1998, Kinga started her own search firm—Leaders IT Recruitment in Lincoln, Nebraska— to bridge the gap, and she hasn’t looked back since. The firm has grown organically through satisfied clients’ word-of-mouth referrals and blossomed into Insight Recruitment which, 20 years later, has worked with job candidates and businesses across the country by setting the bar for what a recruitment agency should be.
“We get our clients’ attention by giving them the clarity they need to make better decisions for themselves,” Kinga says. “We’ve helped candidates secure truly life-changing jobs, and we’ve made a massive impact on companies needing the right mix of people to ensure their success continues.”
Kinga sees the right qualities in applicants and the bottom line for businesses. She makes sure her small-but-mighty team keeps its eye on one thing above all else: follow through.
“Our tools, strategies and focus have evolved like any growing business, but our core values have not,” Kinga says. “We focus on quality, high-touch service from the start, and our passion shows. I’ve been lucky enough to hire people who align with Insight’s philosophy on service.”
It’s that partnership attitude that differentiates Insight from the crowd.
