Orlando, FL US
We are seeking a Customer Service Manager to lead a small team of customer service representatives who work closely with both internal and external customers. This onsite role in the Greater Orlando area is ideal for a strategic thinker with exceptional leadership skills and a proven track record of developing high-performing teams. The ideal candidate will have experience in the medical device or healthcare sector, with familiarity in medical device regulations and industry standards. In this role, you will play a pivotal part in ensuring exceptional customer satisfaction, optimizing service operations, and contributing to the overall success of our organization.
RESPONSIBILITIES:
Team Leadership:
Customer Relationship Management:
Process Improvement:
Data Analysis:
KNOWLEDGE, SKILLS, AND ABILITIES:
Industry Knowledge:
Communication Skills:
Problem-Solving:
Leadership:
CRM Systems:
Technical Aptitude:
Dani embraces being a professional matchmaker.
She moved into recruiting to take her career to the next level, and she draws on her experiences in customer service, hiring and teambuilding when she guides employers and candidates through the recruitment process.
“I enjoy being in the recruiting business because I like building relationships with people and learning about them,” Dani says. “As a recruiter, my ability to get to know people becomes an asset because I am able to not only learn what companies are looking for but also discern which candidates have the skills and personalities that will fit their needs.”
She gets a rush when candidates and employers go from being a match made in heaven to new colleagues. Dani’s done it time and time again by being attentive, consistent and positive with every client.
“I have the best job in the world,” she says. “I help people move closer to their dreams by finding a job that they love.”
